Contact & FAQs
Frequently Asked Questions ~ FAQs
Files for Submission
All files must be .wav or .aiff
Any bit rate & sample size is acceptable.
All audio files will be returned at the same bit rate & sample size, i.e. 16/44100, 24/4800.
Information needed for Metadata per track
What is Metadata & why do I need it?
The information you enter as metadata allows your music to be properly stored, sorted and identified everywhere your music is available. That means platforms like Spotify, Apple Music, YouTube and even Shazam. It makes your music discoverable. Your music royalties are also dependent on your metadata.
How do I submit my track(s) for a quote?
All tracks are reviewed to ensure optimal quality can be achieved with your mix. If you have a link to your music feel free to submit it, if not, then we will provide a link to directly upload your files.
What forms of payment do you accept?
We accept E-Transfers and PayPal, No PayPal account needed to pay with PayPal, which allows you to use Secured Visa and Debit methods.
We stand by our Craft, and will offer 100% free revisions!
No Refunds ~ Exchanges only.
When will my order be processed?
Once your payment is received then your order will be processed in the order in which it was received.
COLLECTION OF PERSONAL INFORMATION
Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.
HOW DOES Dialled In Audio USE INFORMATION GATHERED?
We use the information to communicate with you, provide you with services and products.
PROMOTIONAL AND INFORMATIONAL OFFERS
With the permission of a client, album art submitted may be used for marketing and promotional purposes by Dialled In Audio on our website. If a client objects to such use for any reason, he/she may prevent that use, by e-mail request. The Company uses reasonable efforts to maintain a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.
DISCLOSURE OF INFORMATION
The Company, in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.
PROTECTION OF CHILDREN ONLINE
The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children.
PROTECTION OF INFORMATION:
Our Commitment to Security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.
Storage of Information: